Customer Service

Customer Warranties

Customers warrant and guarantee:
1) All purchasers are at least 18 years of age and are valid, authorized users of any credit card used for payment.
2) Customers agree to all terms stated by James H. Cohen and Sons, Inc. on this website.

Product Notices

All firearms that we sell were manufactured prior to the year 1899. All are antiques. Before ordering from us, it is the responsibility of the purchaser to confirm that such item or items may be shipped to the address that you give to us. We guarantee that all firearms sold on the website are genuine as described by us. Since these firearms are all antiques we specifically DO NOT guarantee or represent that they are in safe firing condition. They are sold as antique collectibles only and NOT as working, operable firearms.

Packing, Insured Shipping, & Delivery

Allow three (3) business days for processing your order. Customers may be contacted by telephone for shipping and payment verification.

We ship by insured US Mail (Registered mail when the value justifies such), FedEx or UPS Ground. All items shipped require signature. Call for cost of faster delivery. The following costs will be added to your invoice.

  • Invoice total cost under $100.00 - $8.00
  • Invoice total cost $101-$500 - $13.00
  • Invoice total cost $501- $1,000 - $22.00
  • Invoice total cost $1001 - $1500 - $32.00
  • Invoice total cost $1500 – FREE
Returns & Replacements

James H. Cohen and Sons' primary concern is your complete satisfaction with your purchase. Anything sold by James H. Cohen and Sons, Inc. is guaranteed to be genuine and authentic as described by us. We do our very best to describe each piece of merchandise as thoroughly as possible, sometimes even exaggerating problems so that you won't be "surprised." If you are not satisfied with anything purchased from our website, for any reason, you have ten (10) days upon receipt to return the merchandise in its original condition. All returns must have a return authorization number that can clearly be seen on the outside of the package returned. The way to receive this authorization number is by calling us at 1.800.535.1853 or locally 504.522.3305 Monday - Saturday, 9:30am - 5:30pm CST. Without an authorization number the package cannot be received by us. Any items returned after the ten day return period may be subject to a restocking fee. Upon speaking with a representative from James H. Cohen and Sons, Inc. we will give you specific instructions on how to ship the returned item to us.

Privacy & Security

Cohenantiques.com is committed to protecting your privacy. Our Privacy Policy is intended to describe how your personal information is processed and used. Please note that by visiting and using Cohenantiques.com, you are accepting the practices described in this Privacy Policy. Click here to read our full privacy and cookie policy regarding the information we collect and how we use it.

Ordering

Our goal at Cohenantiques.com is to make your online purchasing experience easy and efficient. Our transaction policies are designed to ensure your understanding of the purchase process at Cohenantiques.com. If you have any questions about your order, please contact us at websales@CohenAntiques.com or call us at 1.800.535.1853 or locally 504.522.3305 Monday - Saturday, 9:30am - 5:30pm CST.

Internet Orders placed using your credit card are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a customer's order that can delay processing and delivery. In these cases, Cohenantiques.com will attempt to contact you, using the information provided at the time of purchase. If Cohenantiques.com is unable to reach you after its initial attempt, Cohenantiques.com will cancel your order without further notice.

If you do not receive a confirmation page or email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Cohenantiques.com whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Cohenantiques.com will not be responsible for monetary losses or otherwise if you assume that an order was not placed because you failed to receive confirmation.

Payment, Pricing & Promotions

Cohenantiques.com accepts several methods of payment to accommodate your needs. Cohenantiques.com accepts American Express, Visa, MasterCard, Discover, and PayPal. All prices listed on Cohenantiques.com are stated in U.S. Dollars. When you purchase a product from our website, Cohenantiques.com will be handling the transaction and collection of payment for your purchase.

We reserve the right to modify prices, promotions, and specifications, at any time and without notice. If the amount paid for a product is incorrect, regardless of the cause (including, but not limited to, human and/or technical error), Cohenantiques.com reserves the right to cancel the order and refund the amount paid.

Viewing Orders

Customers may view orders via the Account Dashboard. To Sign-In, click the link, My Account, at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see Recent Orders listed in My Account Dashboard. You will have the option to View or Reorder any recently placed orders. If you would like to view or reorder an older order, click the link, My Orders in the left sidebar menu. Click here to Sign-In to your account now.

Updating Account Information

Customers may update account information via the Account Dashboard. To Sign-In, click the link, My Account, at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see all your account information listed in My Account Dashboard. You will have the option to update your contact information, sign-in e-mail address, sign-in password, billing information, shipping information, and/or join our newsletter. Click here to Sign-In to your account now.