Refund policy

James H. Cohen and Sons' primary concern is your complete satisfaction with your purchase. Anything sold by James H. Cohen and Sons, Inc. is guaranteed to be genuine and authentic as described by us. We do our very best to describe each piece of merchandise as thoroughly as possible, sometimes even exaggerating problems so that you won't be "surprised." If you are not satisfied with anything purchased from our website, for any reason, you have ten (10) days upon receipt to return the merchandise in its original condition.

All returns must have a return authorization number that can clearly be seen on the outside of the package returned. The way to receive this authorization number is by calling us at 1.800.535.1853 or locally 504.522.3305 Monday - Saturday, 9:30am - 5:30pm CST. Without an authorization number the package cannot be received by us. Any items returned after the ten day return period may be subject to a restocking fee. Upon speaking with a representative from James H. Cohen and Sons, Inc. we will give you specific instructions on how to ship the returned item to us.